General Conditions

• We accept cash and credit cards: Visa, Mastercard, Maestro and Diners.
• Invoice only by prior agreement, with a 10-day payment deadline.
• Bookings are binding on:
  • Confirmation of payment for the arrangement. (Take care of confirmations)
  • Written confirmation from Voss Active – written also meaning digital confirmation.

Activities

• Voss Active AS can make changes or cancel arrangements due to water levels or weather conditions not under our control.
• Trips may be cancelled or moved if we do not have enough guests registered to complete the activity.
• If Voss Active AS cancels, we will offer alternative activity if possible. The customer can choose to withdraw from the booking and we will refund 100%.
• Participants are themselves obliged to obtain information about our participant age limits, physical requirements and health criteria.
• Minor adjustments in numbers are free of charge up to 72 hours before check-in.
• Payment is required for booked seats that are not used on arrival!!

Cancellation Policy

• Total cancellation free of charge no later than four weeks before the arrangement or stay.
• Cancellation four to two weeks before the arrangement or stay: We refund 80% or invoice 20% of the booking’s total value.
• Cancellation two weeks to 24 hours before the arrangement or stay: We refund 50% or invoice 50% of the total value of the booking.
• Cancellation later than 24 hours before arrangement or stay: No refund or 100% invoice of the total value of the booking.
• In the event of cancellation, we request that a copy of the order be sent in writing to Voss Active AS with any attachments.